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There is a flat fee of $275 to fix it including mailing (find your own box) which I find extremely excessive for a delicate machine that seems to break down every 2 years. I have been using the Jura Capresso for the past 3 years. The customer service person did confirm that this happens to a number of customers, but it is not excessive in the company's point of view. The coffee has decent crema, but I am not happy with it's inability to make a very strong espresso. Setting the cup size is supposed to accomplish this, but the cup size is variable even when a single setting is maintained.My bigest gripe is that 2 years ago the machine malfunctioned and again this year. Also the turn around time to fix the machine is 3 weeks. I will switch to another product the next time it breaks down.
Emails and even phone calls were systematically ignored. I would recommend that Amazon cancel this seller's right to sell via Amazon. We paid for the product and thus filled our part of the deal, but never did receive our product. We did finally get a response from the seller stating that he would refund our money that very day, yet that too was an empty promise. We finally had to take a legal approach.They may be great individuals - but they have no business selling products on the web.
Even the scoop feature makes a a nice cup from ground coffee.The Espresso tastes wonderful when the Impressa is on a Robust setting. The drawer pulls out to expose the water pan and waste bin. Every cup is consistent as long as you use a water filter, adjust the grind properly to suit your beans, and keep the machine clean. I am confident to say this is a fine machine. The Impressa E9 is a nice system. CONS - I would like to have a larger reservoir, but I am sure it would not compliment the design. Make sure you clean the stem immediately after use.This machine is very easy to clean. The frothing worked best with 2% milk and some patience, but came out beautifully.
I like owning this machine best when I have guests. Making a latte or a cappuccino is no longer a coveted Barista secret. I have owned one for a year and a half and have reached the 1000 cup mark. It also reminds you to clean, rinse, or descale if you are forgetful. A regular cup of coffee tastes just right on the Standard setting. This machine makes it fun and easy to try different styles. It is quick and easy to make each guest a perfectly, hot cup.any way they like it. The top of the machine looks like a cup warmer; although it does become warm during operation, it is NOT a cup warmer.
Nice looking machine but after two years of trying every kind of coffee and setting, we have come to the conclusion that this machine just makes very weak coffee period. We're finally dumping it. Since Williams and sonoma also deleted this line from their sales, I guess we are not the only ones that had problems with its performance
Cleanup is great too - a wipedown of the frother, run some water through the frother, and let the machine rinse itself out. Just got this yesterday, so these are initial impressions. After just a few tries I've got pretty good espresso coming out, using a bean that probably isn't ideal. This reduces an espresso to a few button pushes, and a cappuccino to not much more. It's hardly a problem, but if that sort of thing matters to you, it's there. The frother seems plenty powerful too - it took about 150 seconds to steam 8-10 oz of milk, but it only takes about 45 seconds to steam 2-3 oz of milk right in the cappuccino cup, as they show in the instructional video.I will agree with another poster that the frother doesn't seem ideal for producing micro-foam, although I read at CoffeeGeek that it can be done with some practice.
Hopefully it lives up to that.I didn't give 5 stars only because it's a bit noisier than I'd like. So far I'm very happy with this though. Now the problem will be not drinking espresso all the time.Durability is my only potential concern, but from what I've been able to find out on the web, this brand should be about as good as I can get in the home market. It satisfies me at this point though, and I'd be willing to work with it to see what more it can do.The ease of use is the best part. I've had the traditional burr grinder/semi-automatic machine combination, and it was just too much work to be worth using as much as I'd like. The grinder is pretty quiet, but the pump is louder than other machines I've used.
For me, I'm very happy with the machine so far and expect to be for quite a while.
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